There has been an issue with KeyCite Canada for some legislation documents, where using KeyCite by Name or Citation led to an information message which read: The document you have requested is temporarily unavailable.

The work to resolve this issue has taken slightly longer than our original estimates. However, we expect completion by March 26th.

We apologize for any inconvenience caused by this issue and thank you for your patience with this matter.

Top

Six new reports added to Reporting System V2

March 21, 2012

As of March 20, 2012, Reporting System v2 provides six new report formats for your use. These six report formats introduce a new field called Contact ID to represent your users. The Contact ID is different from User Number, which is the numerical part of the user password.

If you load reports from Reporting System v2 to your accounting system, and if you choose to use the new report format, you might need to realign the users with the new user field – Contact ID.

Click here to find out more

For more information, please contact Reference Support at 1-800-387-5164.

Top

Reporting System V2 and Session Tracker Scheduled Maintenance – March 24th

March 20, 2012

Message from the Reporting System V2 and Session Tracker technical team:

In an effort to stay up with current technology and improve our overall performance on the Reporting System V2 and Session Tracker sites, we are planning to upgrade the database on PRODUCTION to a more recent version and need to bring down the applications to complete this upgrade. The current plan is to perform this upgrade on March 24th and the database team is requesting 6-8 hours of downtown. All the URLs will still be accessible by our customers, but will get a message on the site that informs them that the site is currently down for maintenance and to check back later.

The following message will be presented to the users when they access the URLs for RSV2 and Session Tracker:

Please note that on Saturday, March 24th, we will be performing essential work to this site and as a result, the site will be unavailable for use from 12:00 am to 8:00 am Central Standard Time. We apologize in advance for any inconvenience caused. If you would like more information, please contact the Westlaw Canada Technical Support Team at 1-800-387-5164.

Top

KeyCite Issue with Some Legislation Documents

March 14, 2012

There is currently an issue with KeyCite Canada. For some legislation documents, using KeyCite by Name or Citation may lead to an information message which reads: The document you have requested is temporarily unavailable.

We are working on resolving this issue as quickly as possible, and expect to restore functionality to affected content by March 21. Updated information will also be posted on the Alerts page for Westlaw Canada.

In the mean time, KeyCite Citing References for the affected legislation can still be reached via the full-text legislation. Access the content by Browsing the Table of Contents or by Searching (see steps below).

Steps for accessing KeyCite results

A) Method 1 – Search

1. Go to LawSource Tab (or another Source tab)

2. Click on “Legislation” link under Custom Search Templates

3. Place the Short Title, Section number (e.g. Rules of Civil Procedure, Section 2.03) in the appropriate “Search the following fields” boxes

4. Limit Results by Jurisdiction (e.g. Ontario) and Click Go .

5. Result List displayed – click the green C icon to obtain the citing references for specified section.

B) Method 2 – Browse Table of Contents

1. Go to LawSource Tab (or another Source tab)

2. Browse the Table of Contents for “Legislation” from the link in the left hand pane and navigate to section required.

3. Viewing the full text on the right frame, click the green C icon .

4. The citing references can be viewed from here.

We apologize for any inconvenience caused by this issue.

Top

Problem with accessing KeyCite Canada results

February 2, 2012

A temporary system problem resulted in an issue in KeyCite Canada where links from KeyCite Citing References lists returned an error message rather than bringing users to the appropriate document. This problem has been corrected and KeyCite Canada is now functioning correctly. We apologize for any inconvenience that this issue may have caused.

Top

Carswell's Legal Memoranda & Points of Law

April 18, 2011

On Monday, April 18, 2011 Carswell's Legal Memoranda & Points of Law Collection will launch. The collection will be available on a Pay-Per-View basis as well as an add-on to your existing subscriptions.

Starting April 18th, look for the Carswell's Legal Memoranda & Points of Law Icon on the homepage of some of your Westlaw Canada services. Throughout Westlaw Canada’s online offerings, Carswell's Legal Memoranda & Points of Law Icons will appear in those cases, legislative sections, and passages of commentaries that have been discussed in one or more memos.

For more detailed information on Carswell's Legal Memoranda & Points of Law Collection click here , or see your April issue of the Westlaw Canada eBulletin. For reference support please call 1-800-387-5164 or visit us online

Top

Estates&TrustsSource Fillable Form Links Issue - FIXED

January 27, 2011

The E&T Fillable form Links issue has been fixed and is available on Westlaw Canada as of January 27, 2011 .

Estates&TrustsSource Fillable Form Links Unavailable - UPDATE

January 25, 2011

The missing links to fillable forms in Estates&TrustsSource should be restored by January 26th, 2011 .

Statutory forms are still accessible from the Legislation Table of Contents .

We apologize for any inconvenience this has caused.

For reference support please call 1-800-387-5164.

Estates&TrustsSource Fillable Form Links Unavailable

January 17, 2011

Please be advised that the fillable form links that appear on Estates&TrustsSource Fillable Form documents are unavailable at this time.This is a top priority issue and we are working with our technical teams to have this fixed as quickly as possible.

In the meantime, statutory forms can still be accessed from the Legislation Table of Contents.

We will keep you posted on any updates to the situation and apologize for any inconvenience this has caused.

For reference support please call 1-800-387-5164.

Important Notice - Table of Contents

October 15, 2010

We are working to upgrade the Table of Contents functionality for topical commentary. As a result, you will temporarily see the full table of contents for all Westlaw® Canada commentary if you browse from the Commentary link on the Source home pages. All publications will still be accessible from the full Commentary Table of Contents (and still considered included or excluded according to your subscriptions). When viewing a document, clicking the Table of Contents link in the Related Info tab will still bring you directly to that location in the Table of Contents.

This full commentary Table of Contents will remain in place until each of the Topical Commentary Table of Contents is upgraded over the next few weeks.

We apologize if this causes any inconvenience.

Top

Build-a-Will Outage

August 15, 2010

Please be advised that scheduled maintenance for the Westlaw Canada Build-a-Will service will occur on Sunday, August 15th, 2010, at 1:00 AM (EDT) until Sunday, August 15th, 2010, at 3:00 AM (EDT) .

During this time, Westlaw Canada Build-a-Will will not be accessible.

Customers should save their wills-in-progress to their hard drives before the maintenance period begins.

We apologize for the inconvenience this issue may cause.

Top

Reporting Systems v.2 Auto Reports Issue

August 3, 2010

It was discovered that usage from July 30th was missing from the Reporting Systems v.2 reports. By 8:30 a.m. CST, August 2nd, the usage was loaded; therefore usage in Reporting Systems v.2 is now complete.

Reporting Systems v. 2 auto reports that were received on July 31st and August 1st should be discarded. We began sending corrected Reporting Systems v.2 auto reports on August 2nd at 2:30 p.m. CST. We expect all corrected auto reports to be received by August 3rd.

We apologize for the inconvenience this issue may have caused and are taking appropriate action to prevent it from happening again.

For reference support please call 1-800-387-5164.

Top

Print, Download and Fax Functionality Issue

June 14, 2010

Please note: it has come to our attention that for a brief period, between the afternoon of Wednesday June 9 and the morning of Saturday June 12 , there was a malfunction in the print, download, fax and email functions of Westlaw Canada. This resulted in omissions of quoted text in an undetermined number of case law documents.

During routine quality assurance testing we discovered this malfunction which was then corrected. We believed at the time that it was limited to our internal development environment. Subsequently, however, we have linked at least three customer complaints to this issue.

If you printed, downloaded, faxed or emailed any document from Westlaw Canada during the affected period, we advise you to check that version against the current version on Westlaw Canada. We sincerely apologize for the inconvenience this malfunction may have caused you.

Top