Product Alerts
Product Alerts provides a list of all Westlaw Canada current issues or product announcements that have been communicated to subscribers.
RESOLVED – Access to Build-a-will has been restored
August 3, 2012
We are pleased to advise that access to the Build-a-Will feature within Estates&TrustsSource has been restored. Thank you again for your patience. We apologies for any disruption or inconvenience the outage may have caused.
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RESOLVED – Issue when producing reports in the Reporting System v2
August 2, 2012
The problem that was causing errors on the Reporting System v2 has been fixed. We appreciate your patience in getting this resolved.
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Alert for Build-a-Will Customers
August 2, 2012
There is currently a problem with accessing the Build-a-Will feature on Estates&TrustsSource. Attempts to open the application will result in an error message. We are investigating the problem and hope to have to update shortly on when it will be fixed.
Please note that the issue is with user authentication for Build-a-Will and does not affect any documents you have stored within the Build-a-Will system. Thank you for your patience.
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UPDATE – Issue when producing reports in the Reporting System v2
August 1, 2012
We are now testing the fix for the error appearing in the Reporting System v2. We anticipate the fix to be implemented midday tomorrow at which time another alert will be posted.
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UPDATE – Issue when producing reports in the Reporting System v2
July 30, 2012
We have found the cause of the error messages appearing on the Reporting System v2 and are now working towards resolving the issue. Another update will be available in the next 48 hours. Thank you for your patience.
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Issue when producing reports in the Reporting System v2
July 30, 2012
We discovered an issue when producing reports in the Reporting System v2. Upon making your selections and clicking Submit,
this error message is displayed. We are investigating the problem and will provide an update by the end of day. We apologize for any inconvenience this has caused.
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Resolved – Find and KeyCite by Name Issue
July 18, 2012
The Find and KeyCite by Name issue reported yesterday has now been resolved. We apologize for any inconvenience caused by this issue.
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Find and KeyCite by Name Issue Affecting Limited Number of Users
July 17, 2012
Today, we discovered that certain customers are experiencing an issue for Find and KeyCite by Name on Westlaw Canada. These users will be presented with an unusual Pay-Per-View warning screen stating “The database you have requested is not included in your subscription plan. To access 60 (or 61) at an additional charge, click OK”. Clicking OK will generate an error.
This issue affects Find and KeyCite by Name performed on July 17, 2012 only. We have identified the solution and it will be implemented overnight. We will ensure that Pay-Per-View charges will be not be billed. In the interim, users can use the Search Template to complete a search by case name and from there, access KeyCite for that case.
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Case Law Updated
June 13, 2012
Loading issues last week resulted in a delay in the latest case law being available on Westlaw Canada. After technical difficulties were resolved, catch-up loads have now brought case law currency up to date.
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Case Law Load Delayed
June 7, 2012
Please be advised that a loading problem has occurred for our case law, resulting in a delay in the loading of cases to Westlaw
® Canada. As a result, case law processed after Friday, June 1st has not been loaded onto our service.
The problem has been fixed and we are now loading outstanding new and updated cases for this week. We expect case law processed on Monday, June 4th to be loaded by 6 pm Thursday, June 7th, and the remaining work to be complete and for case law to be current by Monday, June 11th.
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Fixed: KeyCite Issue with Some Legislation Documents
March 27, 2012
There has been an issue with KeyCite Canada for some legislation documents, where using KeyCite by Name or Citation led to an information message which read: The document you have requested is temporarily unavailable. Data cleanup has now fixed this problem. Thank you for your patience with this matter.
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Resolution: KeyCite Issue with Some Legislation Documents
March 23, 2012
There has been an issue with KeyCite Canada for some legislation documents, where using KeyCite by Name or Citation led to an information message which read: The document you have requested is temporarily unavailable. The work to resolve this issue has taken slightly longer than our original estimates. However, we expect completion by March 26th.
We apologize for any inconvenience caused by this issue and thank you for your patience with this matter.
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Six new reports added to Reporting System V2
March 21, 2012
As of March 20, 2012, Reporting System v2 provides six new report formats for your use. These six report formats introduce a new field called Contact ID to represent your users. The Contact ID is different from User Number, which is the numerical part of the user password. If you load reports from Reporting System v2 to your accounting system, and if you choose to use the new report format, you might need to realign the users with the new user field – Contact ID.
For more information, please contact
Reference Support at 1-800-387-5164.
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Reporting System V2 and Session Tracker Scheduled Maintenance – March 24th
March 20, 2012
Message from the Reporting System V2 and Session Tracker technical team: In an effort to stay up with current technology and improve our overall performance on the Reporting System V2 and Session Tracker sites, we are planning to upgrade the database on PRODUCTION to a more recent version and need to bring down the applications to complete this upgrade. The current plan is to perform this upgrade on March 24th and the database team is requesting 6-8 hours of downtown. All the URLs will still be accessible by our customers, but will get a message on the site that informs them that the site is currently down for maintenance and to check back later.
The following message will be presented to the users when they access the URLs for RSV2 and Session Tracker: Please note that on Saturday, March 24th, we will be performing essential work to this site and as a result, the site will be unavailable for use from 12:00 am to 8:00 am Central Standard Time.
We apologize in advance for any inconvenience caused. If you would like more information, please contact the Westlaw Canada Technical Support Team at 1-800-387-5164.
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KeyCite Issue with Some Legislation Documents
March 14, 2012
There is currently an issue with KeyCite Canada. For some legislation documents, using KeyCite by Name or Citation may lead to an information message which reads: The document you have requested is temporarily unavailable. We are working on resolving this issue as quickly as possible, and expect to restore functionality to affected content by March 21.
In the mean time, KeyCite Citing References for the affected legislation can still be reached via the full-text legislation. Access the content by Browsing the Table of Contents or by Searching (see steps below).
Steps for accessing KeyCite results
A) Method 1 – Search
1. Go to LawSource Tab (or another Source tab)
2. Click on “Legislation” link under Custom Search Templates
3. Place the Short Title, Section number (e.g. Rules of Civil Procedure, Section 2.03) in the appropriate “Search the following fields” boxes
4. Limit Results by Jurisdiction (e.g. Ontario) and Click Go .
5. Result List displayed – click the green C icon to obtain the citing references for specified section.
B) Method 2 – Browse Table of Contents
1. Go to LawSource Tab (or another Source tab)
2. Browse the Table of Contents for “Legislation” from the link in the left hand pane and navigate to section required.
3. Viewing the full text on the right frame, click the green C icon .
4. The citing references can be viewed from here.
We apologize for any inconvenience caused by this issue.
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Problem with accessing KeyCite Canada results
February 2, 2012
A temporary system problem resulted in an issue in KeyCite Canada where links from KeyCite Citing References lists returned an error message rather than bringing users to the appropriate document. This problem has been corrected and KeyCite Canada is now functioning correctly. We apologize for any inconvenience that this issue may have caused.
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Carswell's Legal Memoranda & Points of Law
April 18, 2011
On Monday, April 18, 2011 Carswell's Legal Memoranda & Points of Law Collection will launch. The collection will be available on a Pay-Per-View basis as well as an add-on to your existing subscriptions. Starting April 18th, look for the Carswell's Legal Memoranda & Points of Law Icon on the homepage of some of your Westlaw Canada services. Throughout Westlaw Canada’s online offerings, Carswell's Legal Memoranda & Points of Law Icons will appear in those cases, legislative sections, and passages of commentaries that have been discussed in one or more memos.
For more detailed information on Carswell's Legal Memoranda & Points of Law Collection, see your
April issue of the Westlaw Canada eBulletin. For reference support please call 1-800-387-5164.
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Estates&TrustsSource Fillable Form Links Issue – FIXED
January 27, 2011
The E&T Fillable form Links issue has been fixed and is available on Westlaw Canada as of January 27, 2011. Top The E&T Fillable form Links issue has been fixed and is available on Westlaw Canada as of Estates&TrustsSource Fillable Form Links Unavailable - UPDATE January 25, 2011 The missing links to fillable forms in Estates&TrustsSource should be restored by January 26th, 2011. Statutory forms are still accessible from the Legislation Table of Contents . We apologize for any inconvenience this has caused. For reference support please call 1-800-387-5164.
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Estates&TrustsSource Fillable Form Links Unavailable
January 17, 2011
Please be advised that the fillable form links that appear on Estates&TrustsSource Fillable Form documents are unavailable at this time.This is a top priority issue and we are working with our technical teams to have this fixed as quickly as possible. In the meantime, statutory forms can still be accessed from the Legislation Table of Contents. We will keep you posted on any updates to the situation and apologize for any inconvenience this has caused.
For reference support please call 1-800-387-5164.
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Important Notice – Table of Contents
October 15, 2010
We are working to upgrade the Table of Contents functionality for topical commentary. As a result, you will temporarily see the full table of contents for all Westlaw
® Canada commentary if you browse from the Commentary link on the Source home pages. All publications will still be accessible from the full Commentary Table of Contents (and still considered included or excluded according to your subscriptions). When viewing a document, clicking the Table of Contents link in the Related Info tab will still bring you directly to that location in the Table of Contents. This full commentary Table of Contents will remain in place until each of the Topical Commentary Table of Contents is upgraded over the next few weeks.
We apologize if this causes any inconvenience.
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Build-a-Will Outage
August 15, 2010
Please be advised that scheduled maintenance for the Westlaw Canada Build-a-Will service will occur on Sunday, August 15th, 2010, at 1:00 AM (EDT) until Sunday, August 15th, 2010, at 3:00 AM (EDT). During this time, Westlaw Canada Build-a-Will will not be accessible. Customers should save their wills-in-progress to their hard drives before the maintenance period begins. We apologize for the inconvenience this issue may cause.
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Reporting Systems v.2 Auto Reports Issue
August 3, 2010
It was discovered that usage from July 30th was missing from the Reporting Systems v.2 reports. By 8:30 a.m. CST, August 2nd, the usage was loaded; therefore usage in Reporting Systems v.2 is now complete. Reporting Systems v. 2 auto reports that were received on July 31st and August 1st should be discarded. We began sending corrected Reporting Systems v.2 auto reports on August 2nd at 2:30 p.m. CST. We expect all corrected auto reports to be received by August 3rd.
We apologize for the inconvenience this issue may have caused and are taking appropriate action to prevent it from happening again. For reference support please call 1-800-387-5164.
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Print, Download and Fax Functionality Issue
June 14, 2010
Please note: it has come to our attention that for a brief period, between the afternoon of Wednesday June 9 and the morning of Saturday June 12 , there was a malfunction in the print, download, fax and email functions of Westlaw Canada. This resulted in omissions of quoted text in an undetermined number of case law documents. During routine quality assurance testing we discovered this malfunction which was then corrected. We believed at the time that it was limited to our internal development environment. Subsequently, however, we have linked at least three customer complaints to this issue. If you printed, downloaded, faxed or emailed any document from Westlaw Canada during the affected period, we advise you to check that version against the current version on Westlaw Canada.
We sincerely apologize for the inconvenience this malfunction may have caused you.
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