Get Better Results with Superior Training and Assistance
Westlaw® Canada users enjoy research and training assistance that is unmatched by any online legal research service in Canada. It can help you work more efficiently and make the most of Westlaw Canada's vast content and powerful technology. It's available at no charge by:
Email: www.carswell.com/email
Phone: 1-800-387-5164 (Canada and U.S.) or 416-609-3800 (Toronto area)
In-person training
In-person training covers basic and advanced research techniques for all Westlaw Canada products, features and functionality. Interactive online exercises are available in:
– Group Sessions – Lecture-style classes at your workplace or off site, from 90 minutes to three hours
– Lab Sessions – Hands-on classes for 10 or more persons in your computer lab, approximately three hours
– Telephone sessions – One-hour courses that quickly get you up and running at a place and time
convenient for you
– One-on-One Sessions – One-hour hands-on training in your own office using your own computer
A Westlaw Canada Learning Consultant can assess your training needs and help you determine which courses best suit your practice.
Email your Learning Consultant
Training Materials available online
Free online training materials are also available, as are self serve materials in the form of print documents and via Microsoft windows.
Ongoing assistance
Free help is also available while you're using Westlaw Canada day to day:
– Reference Assistance – Skilled legal researchers are available 24/7 to help you locate documents,
construct a search query, use KeyCite® Canada and other tools, and get the best results from
Westlaw Canada for your specific research; call 1-800-387-5164
– Technical Assistance – The Technical Support Helpdesk can guide you through virtually any computer
question or problem you encounter; call 1-800-387-5164